Conflict Management

Overview

As a professional math tutor at a local four year college, I was presented with a professional development opportunity to develop a workshop in conflict management styles. The workshop was limited to 45 minutes and to include an interactive activity.

Target Audience

The workshop was intended for professional staff at the institution’s tutoring center. Educational levels ranged from bachelor to doctoral degrees, covering a broad array of disciplines as STEM and literary fields.

My Role

• Instructional Designer
• Content developer
• MWorkshop Facilitator

Design and Development Process

To create this workshop, I first needed to find research articles on conflict management in professional workplace settings. From this, I was able to create 3 objectives for the workshop that encompasses the process of managing a conflict from start to resolution. The objectives are as follows:

• Analyze the type and conditions of the conflict
• Identify a management style to approach the conflict
• Determine the actions needed to resolve the conflict

For engagement, I wanted to ensure the styles were relevant for the audience. Since the target audience consisted of all professional staff, I designed the workshop to relate with their own experience with conflict. Each member was to select a conflict they experienced, and go through the workshop to determine what conflict management style would be appropriate. At the end, the participants would share their results, if comfortable to do so.

To develop this workshop, I created slides in Microsoft PowerPoint. The colors were chosen to have a dark blue background, white text for readability, and three accent colors that would align to each stage in the conflict management process. To facilitate the engagement, a jamboard was created to share experiences anonymously. In the event of technical issues, a handout was also produced.

Softwares

• Powerpoint